Last updated: 2025/03/02

Thank you for shopping at Roxanne Bédard - Photographe & Artiste. Below are the details of our shipping policy to ensure you have a clear and smooth shopping experience.


1. Shipping Times

We process and ship orders within 6 business days. The delivery times for standard shipping vary based on your location.

Standard shipping : 4 to 10 business days after processing.

Delays may occur due to circumstances beyond our control (e.g., customs, weather conditions, peak periods).


    2. Shipping Fees

    Shipping fees are calculated at checkout based on the weight and destination of your order. We offer free shipping for orders over $25.


    3. Order Tracking

    Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package in real-time.


    4. Shipping Issues

    If you do not receive your order within the expected timeframe, please contact us at roxannebedardphotographe@outlook.com. We will assist you in locating your package.

    If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping costs.


    5. Damages and Losses

    We are not responsible for any damages or losses that occur during transit. However, if your package arrives damaged, please contact us immediately with photos of the package and its contents so we can work with the carrier to find a solution.

    6. Customs Fees and Import Taxes

    Customs fees and import taxes are the responsibility of the customer. These fees are determined by the destination country and may be collected at the time of delivery. We recommend checking local regulations regarding customs duties and taxes before finalizing your order.

    We are not responsible for any additional charges related to importation, and these fees are not included in the price of the order or the shipping fees.


    7. Questions

    If you have any questions about our shipping policy, feel free to contact us at roxannebedardphotographe@outlook.com.

    Thank you for your trust, Roxanne Bédard – Photographe & Artiste