Last updated: 2025/03/02
Merci de faire vos achats sur Roxanne Bédard - Photographe & Artiste. Voici les détails de notre politique de livraison afin de vous assurer une expérience d'achat claire et fluide.
1. Shipping Times
We process and ship orders within 6 business days. The delivery times for standard shipping vary based on your location.
Standard shipping : : 4 à 10 jours ouvrables après l'exécution.
Delays may occur due to circumstances beyond our control (e.g., customs, weather conditions, peak periods).
2. Shipping Fees
Shipping fees are calculated at checkout based on the weight and destination of your order. We offer free shipping for orders over $25.
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package in real-time.
4. Shipping Issues
If you do not receive your order within the expected timeframe, please contact us at roxannebedardphotographe@outlook.com. We will assist you in locating your package.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping costs.
5. Damages and Losses
We are not responsible for any damages or losses that occur during transit. However, if your package arrives damaged, please contact us immediately with photos of the package and its contents so we can work with the carrier to find a solution.
6. Frais de douane et taxes à l'importation
Les frais de douane et les taxes à l'importation sont à la charge du client. Ces frais sont déterminés par le pays de destination et peuvent être collectés au moment de la livraison. Nous vous recommandons de vérifier les réglementations locales concernant les droits de douane et les taxes avant de finaliser votre commande.
Nous ne sommes pas responsables des frais supplémentaires liés à l'importation, et ces frais ne sont pas inclus dans le prix de la commande ou les frais de livraison.
7. Questions
If you have any questions about our shipping policy, feel free to contact us at roxannebedardphotographe@outlook.com.
Thank you for your trust, Roxanne Bédard - Photographe & Artiste