Last updated: 2025/02/16

Merci de faire vos achats sur Roxanne Bédard - Photographe & Artiste. Nous nous engageons à offrir à nos clients des produits de haute qualité. Cependant, en raison de la nature de certains produits et de nos processus de fabrication, nous souhaitons préciser les conditions de notre politique de retour et de remboursements.



1. Returns

  • Returns are not acceptedexcept in the case of defective or damaged products upon receipt.
  • Some of our products are made to orderand are therefore not eligible for return except in the case of a manufacturing defect.
  • As for original artworks (such as original watercolors), they are not eligible for exchange.However, if the product is defectivewe will proceed with a full refund or exchange at our discretion.


    2. Return or Refund Procedure 

    • If you receive a defective product, please contact us within 7 days of receiving your order by emailing roxannebedardphotographe@outlook.com.
    • Please provide clear photos of the defective product, along with details regarding the issue.
    • If your request is approved, we will offer a refund or exchange according to your preference and depending on the availability of the product.

    Exceptions :

    • No returns will be accepted for products that are not defective or damaged.
    • Les produits achetés en promotion ou lors d'une vente finale ne peuvent pas être retournés.
     


    5. Questions

    Nous vous remercions de votre compréhension et de votre soutien. Si vous avez des questions supplémentaires, n’hésitez pas à nous contacter par courriel à l'adresse roxannebedardphotographe@outlook.com.

     

    Thank you for your trust, Roxanne Bédard - Photographe & Artiste

    Roxanne Bédard Artiste
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